APPOINTMENT REQUESTED – What happens next

WHEN WILL MY THERAPIST CONFIRM

Please be aware that every paid booking is a request which needs to be confirmed by your chosen therapist.  Therapists aim to respond within 24 hours.  If your therapist is not available on the date/time you have selected, then he/she will contact you in order to reschedule the appointment to a date/time that is suitable for you. Once a date/time has been agreed, then your therapist will reschedule the appointment and you will receive confirmation of the rescheduled appointment.

HOW DO LIVE VIDEO SESSIONS WORK?

Once an appointment has been confirmed by your chosen therapist, you will receive an e-mail confirmation. You will also receive reminder e-mails prior to your upcoming sessions. On the date and time of your confirmed appointment, log into your e-therapy account and proceed to UPCOMING APPOINTMENTS. A red JOIN button will be present ten minutes before your session is scheduled to take place. Click this red JOIN button and this will take you to the virtual therapy session. This is a live video conferencing session and you will be able to see and hear your therapist and vice versa.

DO I GET A REFUND IF I MISS OR CANCEL A SESSION?

Clients receive a full refund if a scheduled session is cancelled prior to 48 hours before the commencement of therapy. If clients cancel within 48 hours, no refund is available. If your therapist cancels a scheduled appointment, clients receive a full refund or the option to reschedule with the same therapist or another therapist of their choice.